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Shipping policy
Effective Date: 20 October 2026
This shipping policy applies to all orders placed on EtherealBelleWear.com, operated by HAPPY SAD PTY LTD.
- Shipping Offer We provide FREE STANDARD SHIPPING for every valid order, no minimum spend required. Free shipping service is only available for the following destinations:
- All countries within Europe
- The United States of America
- Hong Kong SAR
- Australia
We do not ship to regions, territories or countries outside the list above at this time. If your delivery address falls outside our supported shipping zones, we will cancel your order and issue a full refund.
- Order Processing Time Orders are processed within 2–5 business days after payment confirmation. Business days are Monday to Friday, excluding Australian public holidays. Processing time does not include transit time.
- Transit & Delivery Time Estimated delivery time after dispatch:
- Australia: 3–8 business days
- United States: 7–14 business days
- European countries: 8–18 business days
- Hong Kong: 5–10 business days
Delivery estimates are not guaranteed. Delays may occur due to customs inspection, local courier backlog, public holidays or unexpected logistics events. We are not responsible for delays caused by third-party carriers or customs authorities.
- Customs & Import Duties For deliveries to Europe, USA and Hong Kong: the recipient is responsible for any import tax, customs duty, clearance fees or local charges that may be collected by local customs upon arrival. We do not cover these extra fees. We recommend checking your local import rules before placing an order.
- Tracking Once your parcel is dispatched, we will send you a tracking number via email. You can track the delivery status using the tracking link provided. If your tracking shows delivered but you have not received the package, please contact your local courier first, then reach out to our support team.
- Undeliverable Parcels If a parcel is returned to us because of an incorrect address, failed delivery, recipient refusal or customs rejection, we may deduct return freight cost from your refund, or offer reshipment at your cost. Please double-check your shipping address before checkout.
Contact us: service@etherealbellewear.com | +61 2 8072 5361