Return policy

Effective Date: 20 October 2026

This Return Policy applies to all apparel, evening gowns and dresses sold by ETHEREALBELLEWEAR (HAPPY SAD PTY LTD).

  1. Return Window You may request a return within 30 calendar days from the date you receive your parcel. For customers residing in the European Union, you hold a statutory 14-day cooling-off withdrawal right under EU consumer law.
  2. Return Eligibility Items must meet all of these conditions to qualify for refund or exchange:
  • Unworn, unwashed, undamaged
  • Original tags, labels and packaging attached
  • No stains, odour, makeup marks or alterations
  • Not custom-made or clearance final-sale items (if marked final sale, they cannot be returned)

We reserve the right to reject returned goods if the items show signs of wear or damage caused by the customer.

  1. How to Submit a Return Request Before sending anything back, you must submit a return request by email: service@etherealbellewear.com. Please include your order number, product name and reason for return. We will send you a return authorisation instruction and return address. Returns sent without prior authorisation may be refused or delayed.
  2. Return Shipping Cost Our free shipping only covers the outbound delivery to you. Customers are responsible for the return shipping cost to send items back to our designated return warehouse, except when the item arrives defective, damaged or we shipped the wrong product. For our error cases, we will cover the return freight.

We strongly recommend using a tracked shipping service. We cannot process refunds for return parcels that are lost in transit without valid tracking proof.

  1. Refund Timeline & Method Once we receive, inspect and approve your returned goods, we will process your refund within 5–10 business days. The refund will go back to your original payment card or payment wallet used at checkout via Stripe. Refund arrival speed depends on your card issuer’s processing schedule.
  2. Exchanges If you wish to exchange for a different size, colour or style, you can select exchange in your return request. Once we receive and verify your returned item, we will arrange the new item shipment. Standard free shipping applies to the replacement parcel if the destination is within our supported shipping countries.
  3. Faulty or Damaged Goods If you receive a defective, damaged or incorrect item, please send clear photos of the product, packaging and shipping label to us within 48 hours after delivery. We will arrange replacement or full refund at our discretion.

If you have any questions, contact our support team.